AFTERSALES GROUP PHILIPPINES

An InsureTech Company,
Where Service Comes First

Supplier of Aftersales Services and Insurance Products for Consumer Electronics

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  • Service First. Technology Driven. Always Protected.

Welcome

We are in the business of implementing and operating aftersales service and insurance programs designed to increase the profitability of our clients and partners. This is achieved not only through additional revenue streams and reduced costs for aftersales-related services, but even more so through enhancing the customer loyalty of the end-users we serve the customers of our clients and partners.

We distinguish ourselves from competitors by focusing primarily on customer experience and satisfaction, rather than on ‘bulk sales’. We always develop our products in close consultation with our clients and partners, as they know best which services truly meet the needs of their customers.

We are every day  aware that we serve the customers of our clients and partners. A misstep on our part could affect their credibility. To provide maximum assurance, we operate with complete transparency and give our clients continuous insight into our performance. Our tailor-made services are offered to retailers, distributors, telco networks, manufacturers, and insurers.

30

Countries

10M

Customers

1000+

Branches

20+

Years of Service

Our Clients

40
32
33
34
PK Audio
38
billease-logo
36
35
GP Partners and Retailers 1
39
GP Partners and Retailers 2
GP Partners and Retailers 6
GP Partners and Retailers 5
GP Partners and Retailers 3
GP Partners and Retailers 4
GP Partners and Retailers 7
GP Partners and Retailers 8
GP Partners and Retailers 9
GP Partners and Retailers 10
GP Partners and Retailers 11
GP Partners and Retailers 12
GP Partners and Retailers 13
GP Partners and Retailers 14
GP Partners and Retailers 15
GP Partners and Retailers 16
GP Partners and Retailers 17
GP Partners and Retailers 18
GP Partners and Retailers 19
GP Partners and Retailers 20
37
GP Partner Retailers
GP Partner Retailers (1)
Who we are

About Us

Life without consumer electronics and in particular mobile communication devices is almost unthinkable today. In case of problems end-users need fast and reliable solutions.

We work with a team that has a strong background in Gadget Aftersales Services. Most members of the team have over 15 years of experience in the different disciplines of our business, and have been involved in the launch of many service and insurance programs, concerning millions of insured customers in different countries, for network operators like Smart, Vodafone, O2, Orange, KPN and T-Mobile, distributors like Techdata and also for insurance companies like PGA Sompo Insurance corporation, Oona Insurance, Ace Chubb, Assurant and Marsh.

About Us

Increase Efficiency & Loyalty

Our Insurance Programs are designed to increase the loyalty of your customers to your brand and to add additional revenue streams to your organization.

Insurance Program

We provide coverage for Accidental Damage, Liquid Damage, and Extended Warranty giving you the flexibility to deliver exactly what your customers need, precisely when they need it.

Innovative Aftersales Customer Service

As one of the leading Electronic Insurance Providers in the country, Aftersales Group Philippines offers protection for a wide range of gadgets and electronic devices. Through our Comprehensive Device Protection Programs,
we ensure that you are protected against unforeseen circumstances.

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WHAT WE OFFER

Our Products & Services

Our service products have in common that they are aimed especially at solving user problems quickly, reliably and with a minimum of hassle for the end user. We offer a broad variety of top class turn-key branded service products that can be up and running in no time, but our preference really goes out to working with our clients and partners to design and develop products that meet their specific needs, including working with their preferred service partners. Our IT platform and the qualities and capabilities of our implementing partners add to our flexibility and enable us to go the extra mile to realize their wishes and ideas

Insurance Program

We offer Insurance Products that combine multiple types of coverage, such as AccidentalDamage and Liquid Damage, with several possible types of fulfilment services. We provide turn-key products, including front-end solutions for onboarding and policy registration, sales training, paperless claims validation, claims fulfilment and reporting tools or as individual service components based on your needs. The insurance coverage is provided by locally licensed insurers, and our fulfillment services are designed to meet the needs of end users while adhering to local regulations and market conditions. We provide protection for a wide range of Gadgets and Appliances.

Extended Warranty Program

This Extended coverage is designed to protect your device from Electrical and Mechanical Failures that may occur from normal use. That means if your devices suddenly won’t charge, your speaker stops working, your screen flickers, or any internal hardware breaks down you’re still covered. It’s the same type of protection you’d get from your manufacturer, just for a longer period. Extended Warranty coverage starts immediately after the original warranty ends, ensuring there’s no gap in protection. This means you can continue using your device with confidence, knowing you’re covered through and through. We provide Extended Warranty for a wide range of Gadgets and Appliances.

Third Party Administrator Services​

Aftersales Service Programs whether they include Insurance or Extended Warranty Coverage can quickly become complex. To manage and control these programs effectively, you need specialists with the right expertise, supported by modern IT solutions. We are an experienced Third-Party Administrator (TPA) for Electronic Insurance and Warranty Programs, equipped with our own bespoke IT platform designed specifically to operate and oversee these services. We are also accredited by some companies such as PGA Sompo Insurance Corporation, Oona Insurance and Lloyd’s of London to act as their TPA for insurance programs.

PRESS RELEASES

News & Articles

Aftersales Group Philippines Expands Customer Access Through Its BillEase Collaboration with the Support of BlueStrom Mix Corp

Aftersales Group Philippines proudly announces the successful grand launch of Gadget Protect, a comprehensive device protection plan crafted in partnership with 2823 Century Trading Corp., held last October 25, 2025.

Grand launch of Gadget Protect X Century Trading

Aftersales Group Philippines proudly announces the successful grand launch of Gadget Protect, a comprehensive device protection plan crafted in partnership with 2823 Century Trading Corp., held last October 25, 2025.

Making Claims Easier: Aftersales Group Philippines and Oona Insurance Team Up for Home Credit Customers

Starting September 16, 2025, Aftersales Group Philippines will begin a new chapter as the official third-party administrator for Home Credit claims, in partnership with Oona Insurance.

Aftersales Group PH and Platinum Karaoke Celebrate Milestone with the Grand Launch of Platinum Care

Makati City, Philippines – Aftersales Group Philippines and The Platinum Karaoke proudly mark a new chapter in innovation and customer care with the grand launch of Platinum Care.

Aftersales Group Philippines and PGA SOMPO Insurance Corp Renew Their Partnership with Excitement and Shared Vision

We’re thrilled to share some great news! Aftersales Group Philippines (ASG) and PGA SOMPO Insurance Corporation have just renewed their partnership, continuing a journey that started back in June 2021.

GameXtreme Philippines Unveils “Xtreme Protect” — A Powerful Shield for Gamers and Gadget Enthusiasts

Metro Manila, Philippines – GameXtreme Philippines, a multibrand retailers of gadgets and gaming peripherals, proudly announces the launch of Xtreme Protect — a specialized device protection plan designed to guard against Accidental Damage and Liquid Damage.

Testimonials that make an impact

Mr. Terukazu Matsubara

Director/President and Chief Executive Officer
Ben C. Head of Operations

We’re extremely impressed with the aftersales service provided by ASG. When our client’s gadget stopped suddenly stopped charging, we reached out to them. Their customer support was quick to respond and they guided us through some troubleshooting steps. When those didn’t work, they arranged for a pickup of the customer’s device. The repair was done swiftly, and they even kept us updated throughout the process. We thank ASG for their professionalism and dedication to solving customer issues.

iStore Philippines Marketing Director

Working with the ASG team has always been an excellent experience. Their customer-centric approach and genuine effort to understand our business make them a true partner. We’ve never received any customer complaints, and their quick resolution of issues is commendable. Kudos to the ASG team for setting the standard in excellent customer service.

Marinel Salvame (Google Business Review)

This was my first time dealing with a phone replacement, and I was honestly unsure of what to expect. Fortunately, the whole process went smoothly thanks to the team handling my case. My phone got broken, and they replaced it without any hassle. They were very accommodating and easy to communicate with. I really appreciated how responsive they were and how they kept me updated on the status of my device throughout the process. It made a stressful situation much easier to manage. Thank you again for the excellent service and support. I truly appreciate your help.

Elizabeth Espinosa (Google Business Review)

I had an amazing experience with the After-sales service team. From the very beginning, their support was professional, friendly, and truly helpful. They guided me through the entire process smoothly, constantly updating me and making sure all my concerns were addressed. When my tablet needed servicing, they handled everything quickly and efficiently. The communication was clear, and I felt well taken care of the entire time. I was impressed by how seamless the whole experience was; from sending my device in to receiving it back in perfect condition. Thank you for providing such excellent customer service. I am very satisfied with my tablet and the support I received. Highly recommended.

Jen Salarioza (Facebook Page Review)

Having an insurance is a must. Thank you Aftersales - Gadget protect for the prompt response and action when I reported an accidental damage on my nephew's phone. A representative named Rona called me immediately and provided clear instructions of what needs to be done. The workaround took only a few days. Thanks to the other representative as well who called me when the phone is ready for delivery. They replaced the screen and I think some parts as well as it previously has dents and scratches. My nephew was very much happier when it got fixed. Again, thank you so much for an excellent service.

Sahara Agulto (Facebook Page Review)

A wonderful experience! A very sophisticated and helpful experience. Thank you so much to the staff for assisting me, she was able to help me out and fix my issue within a day and kept me updated. Great service! She deserves a shout-out for being so friendly and accommodating. I highly recommend this page and also to the customer service representative from Gadget Protect, as she's very responsive, knowledgeable, and has good communication skills. She timely addressed my queries and provided efficient solutions. I really appreciate her time and effort in explaining the problem and offering solutions. Super satisfied customer here highly recommended.

MemoXpress MX Store & Customer Services

Our Customer Service Team and stores are very satisfied with Aftersales Group’s service. We appreciate their friendly communication, regular visits, and continuous support. Their frequent coordination and yearly meetings strengthen our partnership. We’re happy to collaborate with them and look forward to a lasting relationship.

Connect with us!

We supply one-of-a-kind insurance programs and superior perks & benefits to our clients around the globe. Get in touch with us to learn more about our services.